Your Questions, Answered.

At Lux Maison, we pride ourselves on delivering an elite shopping experience tailored to discerning collectors, investors, and luxury connoisseurs. Below, you’ll find answers to the most common inquiries about our exclusive Hermès sourcing, authentication, pricing, and services.

AUTHENTICITY & SHIPPING

Are your Hermès handbags authentic?

Yes. Every handbag sold by Lux Maison is 100% authentic and undergoes a rigorous authentication process by industry experts. We source directly from VIP clients, private collectors, and auction houses, ensuring complete legitimacy.

Do you provide proof of authenticity?

Absolutely. All our Hermès handbags come with a full set (box, dust bag, receipt, and original accessories when available). Upon request, we can also provide third-party authentication reports for added peace of mind.

Where do you source your Hermès handbags?

We have a global network of private collectors, high-net-worth clients, and exclusive suppliers who provide direct access to rare and investment-worthy Hermès pieces that are often unavailable to the public.

BUYING & PRICING

How much do Hermès bags cost?

Pricing varies depending on the handbag’s model, rarity, condition, and market demand. Some of our rarest pieces, such as Himalaya Birkins or limited-edition exotics, command premium prices.

Why are your prices higher than retail boutiques?

Hermès boutiques have long waitlists, strict purchase histories, and exclusivity barriers, making it nearly impossible to buy directly. At Lux Maison, we provide immediate access to rare, in-demand pieces that you would otherwise wait years to obtain.

ORDERING & PAYMENT

What payment methods do you accept?

We accept bank transfers, wire payments, and cryptocurrency for high-value transactions. We do not accept PayPal or credit cards due to the nature of our luxury inventory.

Do you require a deposit for sourcing specific handbags?

Yes. If we are sourcing a specific handbag for you, a non-refundable deposit is required to secure the request. This ensures that we allocate our resources to finding your perfect piece.

Do you offer payment plans?

We offer custom payment solutions for select VIP clients. If you are interested in a flexible payment option, please contact us to discuss terms.

SHIPPING & DELIVERY

Do you ship worldwide?

Yes. We offer discreet and secure worldwide shipping via DHL or FedEx, ensuring a smooth delivery process.

How long does shipping take?

Delivery times vary based on location and shipping method:

• UK & UAE: 1-3 business days
• Europe: 3-5 business days
• USA & International: 5-7 business days

Are my handbags insured during shipping?

By default, our shipments are not insured, but insurance can be arranged upon request for an additional fee. Please contact us at checkout if you would like to add full coverage for your shipment.

Do you offer hand delivery for high-value handbags?

Yes. For special pieces or upon request, we can arrange hand delivery to select locations. This service is available for VIP clients and high-value handbags—please contact us for availability and pricing.

Will I have to pay customs or import duties?

Import duties vary based on your country’s regulations. Please check with your local customs office, as any applicable fees are the buyer’s responsibility.

RETURNS & EXCHANGES

Do you accept returns?

Due to the exclusivity of our handbags, all sales are final. However, if there is a verified issue with the authenticity or condition of your bag, we will work with you to find a resolution.

VIP SERVICES & SPECIAL REQUESTS

Can you help me find a specific Hermès handbag?

Yes. We specialize in bespoke sourcing and have access to rare, off-market pieces that are not publicly available. If you’re looking for a specific model, color, or leather, contact us for a private consultation.

Do you offer private viewings?

For our VIP clients, we offer private in-person viewings in London and Dubai. This service is available by appointment only.

CONTACT & SUPPORT

How can I contact Lux Maison?

You can reach us via:

Instagram: lux_maison
Email: info@luxmaison.co.uk
WhatsApp: +44 7843 706734
By appointment: London & Dubai

What are your business hours?

We operate Monday–Saturday, and our response time is usually within 24 hours for all inquiries.