Refund policy

REFUND POLICY

All sales are final. We do not accept returns, refunds, or exchanges, except in cases covered by our Authenticity Guarantee. Due to the exclusive nature of our luxury handbags, every sale is conducted with the highest level of transparency and discretion.

 

AUTHENTICITY GUARANTEE

Lux Maison upholds a zero-tolerance policy for counterfeit merchandise. Every handbag undergoes a rigorous, multi-step authentication process by industry experts before being offered for sale.

If an item is ever deemed inauthentic by Hermès after-sales service, we provide a lifetime, hassle-free, full money-back guarantee.